We’re sure you’re going to love your new YOGA HERO products, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to firstname.lastname@example.org immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days). To be eligible for a return, your item must be unused and in the same condition that you received it.
Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.
Also keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition in original packaging, we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
If you decide to return the purchased products, send us an email at email@example.com and send your items to:
Gustav-Meyrink Str. 13 A
Please keep in mind that customers carry return costs themselves.