All orders to USA are ship from our warehouses inside USA.
DOMESTIC SHIPPING METHODS
FAST (FEDEX GROUND STANDARD)
EXPRESS (FEDEX OVERNIGHT)
- WHEN WILL MY ORDER SHIP?
- All orders placed Monday - Friday before 12pm PST ship within 24 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
- HOW DOES INTERNATIONAL SHIPPING WORK?
- This online shop is for US Customers only. Please switch to International Online page by selecting it in the top right corner.
- WHY WAS MY ORDER SHIPPED IN MULTIPLE PACKAGES?
- Some products are hold in different warehouses. If you order them together it might happen they will be shipped separately.
- EXPRESS CUT-OFF TIME
- All orders with 2nd Day and Next Day Air shipping must be placed by 12 pm PST for same-day shipping. Orders with 2nd Day and Next Day Air shipping placed after 12 pm PST will be shipped the following business day. We cannot guarantee expedited delivery to rural domestic addresses.
- DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
- Yes, we ship to PO boxes or APO/FPO addresses in the United States as well.
- HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
- When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
- DO YOU OFFER SIGNATURE-REQUIRED SHIPMENT DELIVERY OPTIONS?
- Yes. Yoga Hero is not responsible for lost or stolen packages. To ensure the safety of large orders, we automatically require a signature upon delivery for all orders over $500.
- DO YOU OFFER GIFT WRAPPING OR BOXES?
- Sorry not at this time.
- TRACKING AN ORDER
- To check your order status:
- Log in to your Yoga Hero account.
- Under your Account Dashboard, you will find all of your recent orders.
- Click the "View Order" link to the right of the order you wish to track.
- You can view order details and track your order by clicking the "Track Your Order" link.
Free shipping valid in the continental United States for Fedex Ground. If you choose another shipping method, regular charges will apply. To participate, select the free shipping option displayed at checkout. Please note, at this time we do not offer weekend delivery on express shipping options.
- NEED ADDITIONAL HELP?
- Please contact us at firstname.lastname@example.org and we will be happy to assist you with any questions related to your order.
- RETURNING AN ITEM
- For more information on how to return an item, please visit our Returns & Exchanges page.